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Our Cancellation and No-Show Policy

Our Cancellation and No-Show Policy

Integra Life Spa Values Our Clients' Schedules

We understand that situations arise in which you must cancel your appointment. It is therefore requested that if you must cancel your appointment you must provide more than 24 business hours' notice. This will enable another person who is waiting for an appointment to be scheduled in that appointment slot. With cancellations made less than 24 hours' notice, we are unable to offer that slot to other clients.

All services which are cancelled with less than 24 business hours or if your appointment is on a Monday notification should be made by the previous Thursday, if no notification is made it will be subject to a $50 cancellation fee.
Patients who do not show up for their appointment without a call to cancel an appointment will be considered as a no show. Patients who no show 2 or more times in a 12-month period, may be dismissed from the practice thus they will be denied any future appointments. Patients who no show will be subject to a $50 fee and must be paid in full before the patient's next appointment.

We understand that special unavoidable circumstances may cause you to cancel within 24 hours. Fees may be waived but only with management approval.

Our practice firmly believes a that good provider/client relationship is based upon understanding and good communication.

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