We understand that situations arise in which you must cancel your appointment. It is therefore requested that if you must cancel your appointment you provide more than 24 business hours' notice. This will enable another person who is waiting for an appointment to be scheduled in that appointment slot. With cancellations made less than 24 hours' notice, we are unable to offer that slot to other clients.
All cancellations must allow for 24 business hours. For Monday appointments, notification should be made by the previous Thursday. A $50 cancellation fee will be charged if the spa is not notified.
Patients who do not show up for their appointment without a call to cancel will be considered as a no show. Patients who no show 2 or more times in a 12-month period, may be dismissed from the practice and will be denied any future appointments. Patients who no show will be subject to a $50 fee and that must be paid in full before the patient's next appointment.
We understand that special unavoidable circumstances may cause you to cancel within 24 hours. Fees may be waived but only with management approval.
Our practice firmly believes a that good provider/client relationship is based upon understanding and good communication.